Post-Market Surveillance Module 2: Complaint Handling

Complaints are a critical source of post-market data, but how can they be used effectively for a robust quality system? This 1.5 hour webinar focuses on how to handle complaints appropriately and how to conduct a proper complaint investigation. The connection of complaint handling to other systems is also outlined. A question and answer session is included after the presentation.
 

Expert Faculty

Richard Roy
Postmarket Surveillance Director
GE Healthcare

(Expert faculty titles and companies may have changed since the time of recording.)
 

Level

Intermediate
 

Learning Impact

Upon completion of this training, participants will:

  • Know how to appropriately handle complaints in a quality system
  • Possess tools to implement a thorough complaint investigation
  • Gain knowledge of the critical elements in theformal complaint process
  • Understand how complaint handling relates to other systems


Certification

Certificate of Completion: Each participant will receive a Certificate of Completion for .1 CEUs upon viewing the webinar course and returning a completed evaluation form.
 

Price

$99 per module
$500 for entire series (Receive a 15% discount for purchasing all six modules)